Broadwell Nouveau Rollerball Pen - True Stone Barrell

Shipping Policy

Domestic Shipping. Unless otherwise noted, we will ship your order via UPS or USPS (We will try to honor your chosen carrier, but reserve the right to change at our discretion). CONUS USPS shipping is normally a calculation of weight and location, but if your items require more than one box or heavy or oversize boxes, additional shipping may be required. 

Alaska and Hawaii. -  Esser Custom Designs will cover shipping up to one USPS large flat rate box to Alaska and Hawaii. Any additional FRB boxes are needed or if we need to ship in a large oversized (by weight) box, actual shipping rates will need to be applied and we may need to contact you before your order is completed.

If you would like your order insured, we do offer that as an option when you check out. We do encourage insurance, but you do not wish or choose to have your package insured, that is your prerogative but you are also accepting the risk. 

Any items that are considered ORM-D (flammable, certain chemicals etc), cannot by law be shipped air and must go ground UPS ground shipping.

Express (overnight) services are also available, but fees will vary a lot based on weight and distance, so we can not standardize those as an option on the site. Please contact us for a quote on any orders that you would like sent overnight.

We do offer free shipping on orders over $75 for domestic orders.

International Shipping. Shipping for all International is charged an estimated USPS rate plus estimated insurance. Due to the large variety of item sizes and weights that we handle (as well as the new USPS International zone rates), it is impossible for our software to figure out international shipping charges accurately upon check out. Once your order is pulled, boxed, and weighed we will manually determine the actual shipping and insurance charges for your package and zone. Any overpayment will be refunded back to you.

Currently, Esser Custom Designs charges International customers the actual amount that we have to pay to ship and insure your package via the USPS plus a $3.00 fee per order to handle customs processing. If your order fits in a USPS "small flat rate" box, or if the shipping costs are lower than what you were charged on check out, we will refund the overpayment back to you. Please note, "non-flat rate box" International orders will be determined and shipped based on size and/or weight for USPS Priority Mail. If your items are oversized or bulky (Cases, large rods, large qualities of boxes, etc), shipping may be more than the estimated amount, and we will need to contact you before your order is completed.

Tracking for international orders sent via USPS is generally not available to us once your order leaves the US postal system. However, given the routing number provided, your local country's postal system may be quite good at providing the progress of your order to you. We will do our best to assist you, but Esser Custom Designs cannot be responsible for the loss or damage of international packages.  Esser Custom Designs is not responsible for any customs fees, duties, and/or VAT charges. 

ReShippers - If you are an international customer, we will gladly ship to any number of US-based forwarding services for you. These can often be a very cost-effective way of shipping. However, please be aware that many of the theses services will open your mail, and repack the packages. Once the reshipper receives your package from us, Esser Custom Designs can not be responsible for any items lost by the reshipper/forwarder after or during this repacking nor for the loss of the package from reshipping. Should your order have missing items or the package gets lost in transit to you from the reshipper, please contact your reshipper/freight forwarder. 

For foreign orders that need warranty parts. The parts will need to be sent to the ship-to address that was on the original order. If the order was US-based and you want parts sent internationally, will be happy to make that change for you. But in that event, any additional postage for the parts or replacements will need to be paid by the customer.

We welcome and ship orders to almost all countries, as long as USPS ships there. Currently, we are not shipping to Russia, Czech Republic, South Africa, Malaysia, Vietnam, Ukraine, Turkey, or Ireland. 

BREXIT - Apologies but any orders after Jan 1, 2021, shipped directly to the UK must now be over $200.00 US (not including shipping). This is due to the new BREXIT restrictions on all non-UK merchants. For orders under $200.00 in goods, you may want to consider a US-based reshipper/consolidator.

We also have the option of sending your packages via common courier or express services such as DHL, FedEx or UPS. These services are often faster than the postal service, but also more expensive. Rates will vary with weight and destination, please contact us for a quote if you would like to use an express courier. 

Handling Time -

Generally, all domestic in-stock orders will be shipped within one business day. We will do our best to ensure your order’s safe delivery, but please keep in mind that regardless if your order is domestic or international, Esser Custom Designs cannot be responsible for loss or damage via the USPS, or UPS 

Shipping Returns

If a package is returned to Esser Custom Designs due to an incorrect shipping address provided by a customer, or due to a failure to clear customs, the customer will be responsible for any additional shipping costs or the return shipping cost as well redelivery cost. We apologize but we can not be responsible for packages delivered incorrectly or returned due to incorrect shipping information or failure to clear or pay customs fees or VAT. The post office and couriers do not refund delivery charges for wrong addresses or for customs issues, so please check your ship-to address and contact info carefully.